I propose the following data to be a new case:
| Fields | Data |
|---|---|
| Name | Account deletion requiers interaction with the maintainers |
| Description | The deletion of the user’s account to the service requires the user to contact the service’s maintainers, rather than deletion being done solely by the user themselves. |
| Classification | neutral |
| Topic | Topic Suspension and Censorship (ToS;DR Phoenix) |
| Weight | 50 |
It’s indeed important to inform users that deleting their account might be more difficult and time consuming than necessary.
What would the difference with https://edit.tosdr.org/cases/172 be?
I’d say that if users can’t delete their accounts “solely by the users themselves”, then it means they may not be able to delete it at all.
There are currently two approved points linked to the Case I mentionned above. They apply to services for which users need to contact the Team to delete their accounts: https://edit.tosdr.org/points/6411 and https://edit.tosdr.org/points/15914