I propose the following data to be a new case:
| Fields | Data |
|---|---|
| Name | You can’t close your account if an investigation is ongoing |
| Description | If an investigation is currently ongoing, you’re not allowed to close your account until it’s done or in an attempt to avoid investigation. |
| Classification | neutral |
| Topic | Terms of Service; Didn't Read - Phoenix |
| Weight | 10 |
Examples:
“You must not close your Wise Account to avoid an investigation. If you attempt to close your Wise Account during an investigation, we may hold your money until the investigation is fully completed.”